Category Archives: Announcements

An ever-increasing portion of the contemporary work force is comprised of “teleworkers,” individuals who spend a significant portion of their time working outside of an office environment. The Washington Business Journal estimates that more than 33.7 million Americans telework, showing an astounding 43% growth over the past decade.

This trend is largely the result of technological innovations in the field of Unified Communications (UC). Through Unified Communications solutions, disparate devices, systems, and messaging platforms coalesce seamlessly, thereby allowing users to remain connected regardless of physical location.

Perhaps the most practical arena for UC is voice communications, as the telephone remains the front line of customer contact for the majority of businesses. Call forwarding features allow all calls to a single user to be sent directly that user’s cellular phone. Customers are thus provided a single point of contact, and may be assured that their call will not be missed.

Current-generation PBX’s can often take this a step further. With mobile twinning, both the user’s cell and desk phones can be set to ring simultaneously. As such, one has the freedom to move in and out of the office at will while still allowing others who receive calls to their DID to answer any incoming calls.

Unified Communications solutions may also be utilized in other areas of a business. A voicemail-to-email solution allows a worker to receive and listen to a recorded voice message, and reply immediately in the proper format. Likewise, eFax solutions can send incoming faxes directly to an email inbox in .pdf form, eliminating paper consumption and scanning. eFax also allows workers to fax directly from their desktop, complete with a pre-designed cover page.

Such solutions are as advantageous to business owners as to end users. When the ultimate goal is to optimize productivity while minimizing cost, as is the case for many small businesses, unified communications are ideal. Teleworkers are able to remain as connected as officers workers, thereby saving costs on office space, and are able to multitask in the field while remaining available to customers.

Twinning and call forwarding solutions also allow business owners and managers to monitor productivity in the same fashion as for office workers. As calls are routed through the PBX to cell phones, call monitoring and call accounting software may be utilized to verify employee activity even when they are on the go.

What does one look for in a business’ website? In an increasingly virtual age, a site represents the public face of a company, as well as a forum for interaction with partners, colleagues and our customers. Throughout the process of developing our new web page, it has been our goal to create an accurate depiction of QCC that is not only direct and informative, but also inviting and engaging.

We have taken significant time during this process to think through not only how we do business, but, perhaps more importantly, WHY we do business. Everyone at QCC was involved in this evolution and, while a website alone cannot convey the passion we have for our business, it can go a long way. Our rebranding, new slogan, website and marketing focus comprise the new face of the company, and we are proud of this presentation. Beneath this new exterior, our core remains the same. We are still the same people who go the distance, who pay attention to detail, and who are devoted to Connecting Your Business With Progress.

When you have a few minutes, please review our new site. You will feel the commitment, the passion, and dedication of everyone in the QCC family. We would appreciate your thoughts on how our efforts have resonated with you.

Please stay tuned over the next few months as we will be releasing the details concerning our rebranding and website launch, as we will be hosting a rebranding party and open house, featuring refreshments, promotional giveaways, and the chance to win tickets to a Baltimore Ravens football game. We will be joined by celebrity guest Ladarius Webb, cornerback for the Baltimore Ravens, so please be sure to join our guest list.

Thank you for your confidence in QCC Voice • Data • Security

Lee Barnes

We have taken time to think through how we do business, but more importantly, WHY we do business. Everyone at QCC was involved in this evolution and though a website can’t alone convey the passion we have for our business, it can go a long way. Our rebranding, new slogan, website and marketing focus are the new face of the company, and we’re proud of how they are presented. But, beneath this new face is the heart of people who go the distance, sweat the details and are responsible for Connecting Business With Progress.

When you have a few minutes, review the site and “feel” the commitment, passion and dedication of everyone at QCC. We would appreciate your thoughts on how our efforts have resonated with you.

Thank you for your confidence in QCC Voice • Data • Security